Material Refund & Cancellation Policy

Draft for owner review — last updated: August 2026

This policy applies only to physical material and product orders placed through ODG’s WooCommerce store. It does not apply to hauling, landscaping, contractor work, quote requests, careers, or any other service transaction.

Cancellation Requests

Please contact ODG as soon as possible if you need to cancel or change a material order. Requests received before the order is loaded, dispatched, or scheduled for delivery may be eligible for review. Delivery cutoffs, dispatch timing, and any applicable fees must be confirmed by ODG before this policy is finalized.

Eligible Refund Reviews

ODG will review requests involving a cancelled eligible order, an incorrect material, a verified shortage, or material damaged in transit. Approval depends on the order record, delivery status, material condition, and the information provided.

Delivered or Altered Materials

Loose, delivered, placed, mixed, spread, altered, or used materials are generally not returnable. Delivery, placement, and site-access circumstances can affect eligibility. This is not an automatic promise of a refund.

Damage, Incorrect Material, or Short Orders

Inspect your order promptly. For a damaged, incorrect, or short order, contact ODG as soon as reasonably possible with your order number, photographs, delivery details, and a description of the concern. Do not alter or dispose of material needed to evaluate the report unless safety requires it.

Refund Timing

If ODG approves a refund, it is issued to the original payment method when practical. Processing time depends on the payment provider and financial institution. ODG will communicate the approved resolution and any next steps.

Delivery Relationship

Delivery access, placement, weather, and rescheduling conditions are described in our Material Shipping & Delivery Policy. Those conditions may affect whether an order can be cancelled or changed.

Contact

Call 210-983-8005 with your order number so our team can review your request.